Simcentric – Your Digital Travel Companion Since 2020
At Simcentric, we strive to provide fast, secure, and reliable eSIM connectivity solutions to travelers around the world. We take pride in delivering digital services that are activated instantly and tailored to global roaming needs. Because of the nature of digital products and instant delivery, our Refund Policy is designed to ensure clarity and fairness for all users.
✅ Digital Product Nature & Service Provision
All eSIM products sold on Simcentric are digital and delivered instantly. Once a purchase is completed and the eSIM QR code or activation profile has been delivered or made available to the customer, the service is considered provisioned and final. Due to this, refunds will not be granted under the following circumstances:
You have ordered a duplicate or accidental eSIM and the profile was already delivered or activated.
You selected an incompatible device (we provide a clear list of supported devices on our website).
You did not verify country coverage or plan details before making the purchase.
You did not use or activate the eSIM after delivery.
You expected features that were not included or advertised in the plan description.
❌ No Refund for Accidental or Duplicate Orders
Please carefully review your order before completing payment. Once the eSIM has been provisioned (i.e., QR code or activation link sent), refunds cannot be issued, even if:
The same order was placed more than once.
You purchased the wrong plan or destination.
You changed your mind after receiving the eSIM.
It is the customer’s sole responsibility to ensure that their order is correct before payment.
📌 Finality of Service Delivery
All digital services delivered by Simcentric are considered final and non-refundable. This includes:
eSIM plans
Data packages
Regional or global bundles
Once an eSIM is delivered or downloaded, it is non-returnable and non-transferable. We do not support reselling or reassigning eSIMs to other users or devices after delivery.
📧 Exceptional Cases & Support
While refunds are generally not provided, our support team is always here to help you resolve technical issues related to:
eSIM activation failures
Network issues in supported regions
Configuration support
If you believe your case is exceptional (e.g., technical delivery error, system malfunction), please contact our support team within 48 hours of purchase. Each case will be reviewed individually, and refunds (if any) will be granted at Simcentric’s sole discretion.
Contact Support: [email protected]
🔐 Fraud Prevention
Simcentric reserves the right to deny any refund requests suspected of abuse, fraud, or exploitation of our digital services.
🔄 Updates to Refund Policy
This Refund Policy may be updated periodically to reflect changes in business operations or regulations. Any updates will be published on this page with a revised effective date.